Quitly Support
We're here to help you quit.
Quitly is an iOS app that helps you quit or reduce nicotine vaping with in-the-moment craving support, slip recovery, trigger awareness, daily check-ins, and an AI quit coach. If you need help with the app, an account, or a subscription, we're glad to help.
Contact Us
The fastest way to reach us is by email. We aim to respond within two business days.
Support email
Managing Your Subscription
Quitly offers an auto-renewable subscription with a free trial that unlocks full access. Price, billing period, and trial terms are shown before you subscribe.
- To view, change, or cancel your subscription, open the iOS Settings app, tap your name, then tap Subscriptions. You can also manage it from the App Store.
- Cancelling stops future renewals; you keep access until the end of the current billing period.
- To restore a purchase on a new device, tap Restore Purchases on the paywall or in the app's Settings.
Deleting Your Account and Data
You can permanently delete your account and all associated data from inside the app:
- Open Settings in Quitly, tap Delete my account & data, and confirm.
- This permanently removes your account and synced data, then signs you out.
You can also export or delete local app data from the app's Settings. For deletion requests or any privacy rights, email support@hfoster-labs.dev.
Common Questions
- I forgot my password. Use the password reset option on the sign-in screen, or email us and we'll help.
- Otto, the AI coach, isn't responding. Check your internet connection and make sure you're signed in. If it persists, email us with your device model and iOS version.
- I was charged but don't have access. Tap Restore Purchases in the app. If that doesn't work, contact us and we'll sort it out.
Important Note
Quitly provides general quit-vaping support. It is not a medical device and does not provide medical advice, diagnosis, or treatment. If you are in immediate danger or experiencing a medical emergency, call your local emergency services. In the United States, you can call or text 988 for the Suicide & Crisis Lifeline.